How to Avoid General Custer’s Fate While Managing a BPMS Project
Please excuse the cheesy titles; it is tough to get attention when the BPMS vendor hype machine is generating a blizzard of articles, whitepapers, seminars, webinars and blogs focused on business process improvement and automation. Unfortunately, many of these information sources are authored by BPMS consultants that are tainted by vendor bias or have little experience in the trenches managing BPMS projects. This is little help to an IT or business manager seeking practical guidance for process improvement and automation projects. If you believe history repeats itself, study the CRM hype of the late 90s to early 2000s. The wreckage is still piling up from failed CRM projects.
Continue reading “Years of Living Dangerously: Lessons Learned Managing BPMS Projects” »